Refund policy
No Returns for Digital Personalized Products
Our products are digital and personalized, created individually for each customer.
Due to the nature of such products, refunds or order cancellations are not possible once the product has been delivered (sent to your email or made available for download).
This is in accordance with Shopify policy and Article 16 of EU Directive 2011/83/EU, which states that digital and personalized content is non-refundable.
What Is Non-Refundable
We do not offer returns or refunds for the following categories of products:
- Digital goods (PDFs, e-books, files, individual analytical materials)
- Personalized calculations (numerology interpretations, individual reports)
- Content created based on your personal data
- Any materials you have already accessed
Once the product has been delivered (access granted or file received), cancellation of the purchase is not possible.
If You Experience a Problem with Your Digital Product
We are always ready to help in case of a technical issue.
Please contact us at:
We will promptly:
- Resend the file
- Restore access to your materials
- Assist with any technical problem
14-Day Reflection Period in EU Countries
Please note:
Digital personalized products are not subject to the 14-day withdrawal period provided by EU law.
This means that after receiving access to the file, you cannot request a refund, even if you reside in the European Union.
Contact
If you have any questions regarding our return policy or your order, please contact us:
We are always happy to help.